Application Support Engineer
Requirements:
The Support Engineer role would suit an individual with great customer services skills, who is able to support software products. This will include:
- Collaborate with our Customer Service team to deliver 1st and 2nd line support via email and phone
- Onboarding customers which can include the creation of SQL scripts to import data
- Assist the team with producing training materials
- Produce regular reports for management on support usage
- Working with the Product Team to provide thoughtful customer feedback and be part of overall ‘Roadmap’ team
- Liaising with 3rd parties to ensure product integration – existing and future products
- Contributing to achieving company targets on adoption and utilisation
Who are we?
Pagabo Group is the parent organisation for a group of cross-industry businesses including national procurement specialist Pagabo, leading construction management software organisation Sypro, social value software and consultancy organisation Loop and asset management software Risk Manager.
Pagabo Group’s mission is to utilise technology and innovative thinking to bring a better, faster, and greener approach within its core markets – including the built environment and construction sectors. The group structure provides a platform for growth and opportunity for the businesses to work together – sharing knowledge and expertise, and working together to create a better future for all.
Skills / Experience Required:
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Experience in a similar field, such as Software Application Support (desirable) - Technical knowledge (SQL, MySQL, database administration)
- IT proficient with excellent working knowledge of MS Office, Email, online portals and conferencing systems
- Great Interpersonal skills; whether it’s helping a customer with an issue or explaining a problem internally
- Great written, presentation and verbal communication skills
- A commitment to deadlines and a desire to ‘fly’ the flag for the customer
- Attention to detail
- Able to work independently with limited direct supervision but be a ‘team-player’
What’s On Offer:
- Company pension scheme
- Life insurance
- Private medical insurance (following successful probation)
- 25 days holiday, public holidays, 1 day holiday for your birthday and 2-3 days over Christmas
- Study package and development plan to be agreed
- Competitive salary depending on experience
For more information or an informal chat about the role contact:
To Apply, please send your CV and Covering Letter to:
