Application Support Engineer
Requirements
The Support Engineer role would suit an individual with great customer services skills, who is also able to support software products. This will include:
- Experience in a similar field, such as Software Application Support (desirable)
- Technical knowledge (SQL, MySQL, database administration)
- IT proficient with excellent working knowledge of MS Office, Email, online portals and conferencing systems
- Great Interpersonal skills
- Excellent written, presentation and verbal communication skills
- A commitment to deadlines and a desire to ‘fly’ the flag for the customer
- Attention to detail
- Able to work independently with limited direct supervision but be a ‘team-player’
Who are we?
Pagabo Group is the parent organisation for a group of cross-industry businesses including national procurement specialist Pagabo, leading construction management software organisation Sypro, and social value software and consultancy organisation Loop.
Pagabo Group’s mission is to utilise technology and innovative thinking to bring a better, faster, and greener approach within its core markets – including the built environment and construction sectors. The group structure provides a platform for growth and opportunity for the businesses to work together – sharing knowledge and expertise and working together to create a better future for all.
Pagabo Group is an equal opportunities employer.
Responsibilities include:
-
Onboarding customers which can include the creation of SQL scripts to import data. - Work alongside our Customer Service team
- Assist the team with producing training materials (FAQs, How-to Guides)
- Produce regular reports for management on support usage
- Working with the Product Team to provide customer feedback and be part of overall ‘Roadmap’ team
- Liaising with 3rd parties to ensure product integration – existing and future products
- Contributing to achieving company targets on adoption and utilisation
What’s On Offer:
- Salary £28,000k per annum dependent on experience
- Performance related incentives
- Company pension scheme
- Life insurance
- Access to Employees Assistance Programme
- 1 paid volunteer day per year
- Private medical insurance (following probation) dental and optical included
- 25 days holiday, plus bank holidays, 1 day off for birthday
- Paid Christmas leave
- Hybrid working
- Study package and development plan to be agreed (following probation)
- Casual dress
- Social events
- Recognition awards
- Enhanced families’ policy
- Free meals and refreshments
- Real living wage paying company
- B Corp certificate
For more information or an informal chat about the role contact:
To Apply, please send your CV and Covering Letter to:
